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Response: In August, when she received this envelope, she said it was ruined in post office machine. Here is her message:
"I took the envelope into post office and showed them. They had good luck and told me it looks like it has been caught in a machine.Contents have been lost that way.I will rate you as it is neither of our faults and youve gone to the expense of sending stuff .judex" . After that message I asked her to buy her something online, but never got a response. And now, three months later, I got unfair rating after all..